If you have a negative balance and Stripe has initiated a withdrawal to bring your account back into the positive, your upcoming payouts might be paused to allow time for the withdrawal to be completed. If your payouts are delayed for this reason, you will see a banner in your Dashboard stating "A withdrawal from your bank account is pending".
Once the withdrawal has been completed, your payouts will automatically resume according to your account's payout schedule. Withdrawals typically take around three working days to clear.
You can see the dates and amounts of the withdrawal as well as your upcoming payouts in your Balances overview.
We have already initiated a withdrawal from your bank account and your payouts will resume automatically as per your regular schedule once the withdrawal succeeds (in the next three or five working days). There is no action required on your part.
As the withdrawal has been completed successfully, your payouts will be enabled automatically soon. It may take some time for the system to complete this process, but contact us if you do not see your payouts resume within one to two days.
We expect this to be a one-off pause, and your payouts should resume as per usual once the withdrawal is complete and we clear the negative balance in your Stripe account.
However, if your account's balance returns to the negative, we may have to pause payouts for your account again. To avoid this, we would suggest that you lengthen the duration in your payout schedule to allow for a positive balance buffer within your account during this period. You can change the payout settings via your Dashboard.
You are able to add funds directly to your Stripe account from your Dashboard by following these instructions.
If you would prefer Stripe to debit your account for the negative balance, you should update your bank account information with an account that Stripe is permitted to debit to cover your current and future negative balances.