Handling negative balances in your Stripe account

Your available Stripe balance may go into the negative if the cost of refunds or disputes is greater than the existing balance. If your account inherits a negative balance, find details below on how to handle:

Automatic withdrawal

Available in the US, UK, Canada, Australia, and the Single Euro Payments Area (SEPA) countries

Stripe will initiate a withdrawal back from your bank account to cover the negative balance. This will show up in your Stripe dashboard as a withdrawal with a negative amount and in your bank account as a debit. This withdrawal will be created the next day in Australia, Canada, and the US, in three business days in the UK, and in two business days in the Single Euro Payments Area countries—even if you have chosen to receive payouts on a weekly or monthly basis.

You may need to enable Stripe to debit your bank account with your bank. You can contact your bank directly and provide them with Stripe’s ACH company IDs to allow this.

Adding funds directly

You are able to add funds directly to your Stripe account from your Dashboard by following these instructions: https://stripe.com/docs/add-funds

If you are in a country where Stripe supports automatic withdrawal for negative balances, check your balance before creating adding funds to see if you’ve already repaid your negative balance.