Account

Linked Accounts FAQs
Your platform partners with Stripe for secure payments. By linking your financial account, you authorize Stripe to access your financial account…
Update account without previous bank or card information
Click verify your identify instead to upload an identification document so you can then update your account details. If you don't have your previous…
Bank account ownership verification
If your account’s bank account cannot be automatically verified, bank account verification may be requested in order to confirm that the legal owner…
Documents for identity and home address verification
If we are unable to verify your identity programmatically, your platform might need to request additional documentation in order to verify your…
Merchant account number or merchant ID for seller's permit applications
Your platform does not expose merchant accounts and often the merchant ID is not necessary to complete an application. If you are prompted for a…
Stripe asked you to verify you control your account
If your account doesn't have the latest security features enables (such as two-factor authentication) and Stripe is concerned that the person logged…
Verify your business address
"Know Your Customer” (KYC) obligations require Stripe to verify that account holders are operating from the business addresses they provide in their…
Taxes on Stripe fees for Malaysia-based businesses
For Stripe account holders in Malaysia, effective September 1, 2022, Stripe Payments Malaysia Sdn Bhd no longer charges service tax on processing fees…
Am I able to use my account email to open an account directly with Stripe?
If you already have an account with your platform, you are not currently able to sign up for an account directly with Stripe with the same email…
Trouble Signing In
Your platform partners with Stripe for secure payments, and Stripe authenticates you by requiring your email address and a 6-digit phone verification…
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Popular topics
Account
Declines
Disputes
Fraud
Legal
Payments
Payouts
Privacy
Refunds
Reserves
Taxes
Verification
Popular topics
Account
Declines
Disputes
Fraud
Legal
Payments
Payouts
Privacy
Refunds
Reserves
Taxes
Verification
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