Payments

In this section, you can learn about payment functionality, how currency conversion and other unique circumstances impact your payments, and more.

Klarna FAQ
How to manage disputes on Klarna payments Klarna covers disputes driven by customer fraud or inability to repay installments, provided you follow…
Unexpected $1 charge on customer's bank statement
A customer may occasionally see an approximately $1 pending charge on their bank statement as part of the card authorization process. This is a…
SEPA Direct Debit transaction limits
There is a $10K transaction limit for SEPA Direct Debit transactions. For new users, there is an additional weekly limit of $10K which will increase…
Delayed or Missing Payouts
There can be several reasons as to why a payout may not have arrived by its expected delivery date. Please check your email or your notifications to…
Waiting period for first payout
Your first payout is typically available 7 days after you add your bank account and accept your first payment through your account. This waiting…
Updating your bank account while a payout is in transit
You can update your bank account at any time. However, if your payout is already in transit, it will be paid out to your old bank account and not to…
Two-Day Settlement for ACH Direct Debit
What is Two-Day Settlement? When using two-day settlement for ACH, payments will be made on Same Day ACH rails. If a payment fails after funds have…
Request a SEPA creditor ID from your bank
SEPA Direct Debit is automatically enabled for accounts using the creditor identifier of your platform's partner Stripe. However, if you would like to…
Payout was a different amount than expected
Check the payout in your account to see all transactions included in an automatic payout. Some reasons the amount could be different than you were…
Payments Overview
You can access a list of your payments in your account which provides the amount, status, and date of each payment. You can filter the list of…
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Popular topics
Account
Declines
Disputes
Fraud
Legal
Payments
Payouts
Privacy
Refunds
Reserves
Taxes
Verification
Popular topics
Account
Declines
Disputes
Fraud
Legal
Payments
Payouts
Privacy
Refunds
Reserves
Taxes
Verification
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