Refunds

You have the ability to refund a customer charge, be it in full or a partial amount of the original charge.

Learn how to issue a refund, how long refunds can take to reach your customers, what to do if a refund is not received as expected, and more below.

No refund credit on customer statement after ten business days
If a refund is submitted not long after the original charge occurred, the refund may be processed as a reversal. This means that the original charge…
Pending refunds due to insufficient funds or negative balance
In the event you issue a refund to a customer that results in a negative account balance, the refund will show as “pending.” The refund will not be…
How to trace a refund using ARNs and STANs
After you initiate a refund, Stripe submits refund requests to your customer’s bank or card issuer. Your customer sees the refund as a credit…
Exporting Refund Reports
First, navigate to the payments section of your account. Click the "Filters" button on the right. Click the "Status" > "Refunded" checkbox. Then click…
Refund a customer
You can refund non-disputed payments to your customers. Find the charge to be refunded by navigating to your list view of all your charges Click on…
Refunds FAQ
Creating Refunds Refund a customer Missing Refund No refund credit on customer statement after ten business days How to trace a refund using ARNs and…
Reserves - Frequently Asked Questions
What is a reserve? A reserve is a temporary hold on a portion of a business’s funds for a predetermined period of time. Reserves are intended to cover…
Canceling a refund
Once initiated, a refund cannot be canceled. As an alternative, you can create a new charge for the customer in the amount of the refund to recoup the…
Customer refund processing time
Refunds are submitted to your customer’s bank immediately. Depending on the bank's processing time, it can take anywhere from 5-10 business days to…
Refunds for ACH Direct Debit payments
ACH Direct Debit refunds operate differently than credit card refunds: Refunds for ACH Direct Debit payments must be initiated within 180 days from…
Viewing 1–10 of 13 results
Popular topics
Account
Declines
Disputes
Fraud
Legal
Payments
Payouts
Privacy
Refunds
Reserves
Taxes
Verification
Contact support
Live chat in English24/7 Support Available
Get email support in English 24/7
Sign up to get support
© Stripe