Your platform partners with Stripe for secure payments, and Stripe authenticates you by requiring your email address and a 6-digit phone verification code when you log in. There are a few common reasons why you may experience issues when signing in to your account. Please review the list below and follow the steps as applicable to resolve the error.

Please note: if you currently have access to the full Stripe dashboard, go to our main support site for questions about signing in to your account.

Forgotten or changed phone number

• On the screen where a 6-digit verification code is requested, select the “Wrong phone number” option.
• Follow the subsequent steps to authenticate your request and add a new phone number to the account.

Forgotten or changed email address

• To update your email address used for Stripe authentication, enter the verification code sent to your mobile device when accessing the payment settings of your account.
• Under Authentication, you can update the email address used for Stripe authentication. Upon doing so, you'll be sent a one-time password to your existing email.

Updated one authentication method but cannot update the other

• If you have recently updated your email or phone number, but are now unable to update your secondary authentication factor, this is expected behavior. There is a mandatory cool down period between updating your email address or phone number to help ensure the security of your payment information. When you update one of these factors, you will receive a verification code on the opposite factor to confirm the change.

Still can't sign in

• If you’ve followed the steps above but you still can’t sign in, contact our support team for help.