Stripe support is available for users 24 hours a day, 7 days a week.

• Email address: Receive a response within 24 hours.
• Chat: Available in English, German and Japanese only. Average waiting time is three minutes.
• Request a phone call: Available in English and Japanese only. Average waiting time is three minutes.
  Note: We do not have an inbound support phone number at this time. Request a phone call to connect with Stripe Support by phone.

If you are contacting us in response to:

• An email received from Stripe about your payouts or account balance
• An email from Stripe requesting additional information about you or your account or
• A notification in your Stripe dashboard requesting additional information about you or your account
  • Send an email to Stripe Support to be connected to a Specialist within 24 hours.

Technical help for developers

If you have technical questions, you can chat live with our developers at https://stripe.com/go/developer-chat.

Using Stripe through another platform

If you are a Stripe user but created your account through a third-party platform, such as Kickstarter, Shopify or Squarespace:

• Send an email to Stripe Support: Stripe can help with questions about your Stripe Dashboard or other Stripe-specific questions. Receive a response within 24 hours.
• Send an email to your platform: Your platform can help you with questions regarding the service they provide, as well as other basic troubleshooting for your account.

Questions about completing a purchase using Stripe or charges from Stripe on your billing statement

If you have completed a purchase with a merchant who uses Stripe:

• Unknown charge from Stripe
• Unexpected US$1.00 charge on your bank statement
• Seeing "Stripe" on your bank statement
• Requesting a refund for a purchase made through Stripe