There are a few ways to regain access to your Stripe account if you no longer have your authorized two-step authentication device (for example, your mobile phone) and/or backup code.

If you still have your backup code

• Sign in with your email address and password.

• Click Sign in another way when prompted to enter your two-step authentication code.
  

• Click Use your backup code and enter your password and backup code to disable two-step authentication. (The backup code was shown to you when you set up two-step authentication or if you regenerated a new one.)
  

If you do not have your backup code or your authorized two-step authentication device

Submit a request through the account recovery form. For security purposes, you will be asked to provide detailed information to confirm your identity, and the process will take 1-3 business days.