Trouble signing in

To regain access to your Stripe account, first identify your username, which is the email address used to register the account. If you've forgotten your password, reset it at and complete the two-step authentication if necessary.

How to regain access to your Stripe account if you can no longer sign in or have forgotten some of your log in information.

Forgotten username or email address

The username for your Stripe account is the email address that was used to register the account. Check your inbox for any Stripe emails to confirm the email address you signed up with.

Forgotten password

If you’ve forgotten your password, you can reset it at

If you have two-step authentication enabled, you’ll need to confirm it’s you by also completing two-step authentication (for example, by entering the verification code that we’ll send to your mobile device) in order to complete the reset.

Once you’ve successfully reset your password, you’ll receive a confirmation email in your inbox.

Can’t complete two-step authentication

If you remember your password but can’t complete two-step authentication, you can temporarily disable two-step authentication to recover your account by visiting

As a best practice, we recommend enabling multiple options for two-step authentication, e.g., backup code, touch ID, etc. Enabling multiple options makes it easier to log in into your account in the future (for example, when you update your phone number and can’t authenticate with your old phone number). More on how to set up these other options here.

Still can’t sign in

If you’ve followed the steps above but you still can’t sign in, contact our support team for help. Select the most relevant question for your issue from the dropdown, and use the email address that you signed up with to help us locate your account more easily.