In the event you issue a refund to a customer that results in a negative account balance, the refund will show as “pending.” The refund will not be sent to your customer until your balance is repaid and brought back into the positive and the full refund amount is available.
In the event a charge with a “pending” refund is disputed by the cardholder’s bank, the refund will fail and a dispute will be created. To avoid this, we recommend you bring back your account balance into the positive as soon as possible so that refunds are successfully submitted to the card networks and you are protected from disputes.
You can view your pending refunds by filtering to 'Refund pending' in the full list view of all your payment on the dashboard.
Additional Information