Your available balance may go into the negative if the cost of refunds or disputes is greater than the existing balance. If you have a negative balance, you will not be able to send out refunds or pay out until the negative balance is resolved. For more details, see below:

Automatic withdrawal

Automatic withdrawal, sometimes referred to as auto debits, is when an account debit is automatically initiated from the bank account on file for the currency with the negative balance for the amount owed. If your account is eligible for automatic withdrawal, an attempt to debit your bank account will occur within 2 business days of the negative balance. If the debit succeeds, your balance will be funded. If the debit fails, you will need to add funds to your account balance in an alternative way (see section titled Adding funds directly below).

For more information, please refer to Auto Debits FAQ

Adding funds directly

You are able to add funds directly to your account by following these instructions:

1. Determine how much you want to add to your balance.
2. Go to Balances and click Add to balance.
3. Select whether you want to use a wire or local bank transfer, review Stripe’s bank information, and click Done.
4. After your bank has sent the funds, return to Balances, and click Add to balance.
5. (Optional) If the dialog prompts you for a receipt, upload a screenshot or the file that proves that your bank transferred the funds.
   1. To fund your account balance faster, we might ask you to include a screenshot or PDF of your bank’s transfer or wire confirmation.
6. Click Confirm Transfer.

*Adding funds directly to your account is not supported in India and Brazil.

If you are in a country where automatic withdrawals for negative balances are supported, check your balance and future payouts before creating additional funds to see if you’ve already repaid your negative balance.