In certain countries, we are required to collect, verify, and maintain identity information on the individuals associated with an account. These requirements come from regulators and financial partners, and are intended to promote transparency and prevent individuals from using complex company structures to hide terrorist financing, money laundering, tax evasion, and other financial crimes.

If your business and/or identity cannot be programmatically verified when you sign up for an account, you may have to send a copy of a government-issued photo ID to verify the information manually. If this is the case, you will be notified to upload your documentation in your account.

Additional Information

• We do not accept copies of IDs over email; they must be uploaded in your account.
• Troubleshooting ID upload for identity verification: What to do if you are having trouble verifying your information with government-issued photo ID.
• Documents for identity and home address verification
• The Privacy Policy explains how and for what purposes we collect, use, retain, disclose, and safeguard any personal data you provide to us.
• If you are a US-based user having trouble verifying your Tax ID information, see Cannot verify tax ID number (TIN)