My payout is missing, changed, or postponed

Most payouts issues are due to:

• Your payout date has been changed and postponed.
• You have a reserve on your account.
• Your payout is being processed by your bank.
• Your bank account details are incorrect.

Payout date has been changed and postponed

If your next expected payout date has been updated to a future date, this is most likely due to account verification issues. Please check your email or your account to see if your platform has requested additional information from you to complete this process.

I am not getting full payout amount - (temporary) reserves

If your payout is not paid out in full, this may indicate that you have a temporary reserve on your account funds. Your platform will proactively communicate the reason for the temporary reserve to the account holder. See:

Reserves - Frequently Asked Questions

Handling negative balances

Payout is missing (Payout date less than 5 business days ago)

If your expected payout was sent less than 5 business days ago, your payout funds have left your account and the payout is being processed by your bank. Banks can add extra days, including weekends and holidays. Once the bank has finished processing your payout, they will deposit the funds into your account automatically. While the payout funds have left your account, your bank may not yet have an update.

Payout is missing (Payout date more than 5 business days ago)

If your expected payout has not landed in your bank account after 5 business days, contact your bank for an update. You will need to provide the following information: bank account details, date expected, exact amount, and payor (Stripe).

• See: How to check the status of a payout with your bank

If your bank is unable to locate the missing payout after 5 business days, contact Support.

My bank account details were entered incorrectly or were changed

• You updated your bank account after a payout was initiated: When you update your bank account while your payout is already in transit, it will go to your old bank account.
• Incorrect bank account details: It is possible you added the wrong bank account details. You can update your bank account details d in the “Payment Details” section of your account.
• Your bank account is closed: If your payout is sent to a closed bank account, it will return to your account balance automatically.