Stripe requires some users to enable two-step authentication when using the Dashboard.
If you are having trouble with two-step authentication, you can submit a request for your account to have the requirement removed through the account recovery form. For security purposes, you will be asked to provide detailed information to confirm your identity. Once we confirm your identity, you’ll be able to sign in using your password.
If you are NOT the account owner, the primary account owner or an account administrator can help solve this issue for you! One of these folks will want to simply reset your two-step authentication from the Stripe account in the Team settings page; This will send an email to you with a link to regain access to your account.