Enable two-step authentication using a mobile app

To enable two-step authentication with a mobile app, such as Google Authenticator, scan the QR code on the screen and confirm the code, then write down and store the provided backup code in a safe place.

If your authenticator app doesn't support syncing or exporting, then when switching to a new phone, you must use the "update" option on the authenticator app option and scan a new QR code on the new phone. This will invalidate the codes on the old phone.

To set up two-step authentication using a mobile app:

  1. Make sure you have an authenticator app installed. Some examples are:
  2. Go to your user profile.
  3. Click Add authentication method under the Two-step authentication section.
  4. Select Use an authenticator app. You will be asked to scan the barcode on your screen with your mobile device’s camera.
    Screenshot of authenticator app 2FA enablement screen
  5. Confirm the code that is shown on your device to finish the setup.
  6. Write down the backup code shown and store it in a safe place.

The setup process is then complete. Going forward, Stripe will request a code when you sign in.

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