Please also see this article for steps on advanced networking settings.

Quick Steps

1. Reconnect the application device to the desired local network
2. Connect the reader to the same local network.

Additional Troubleshooting Information

• This often occurs when your devices are on different WiFi networks, causing your SDK to be unable to connect to the reader. You can view that the card reader and application are on the same local area network checking the Wifi Settings of the reader
• Your WiFi network must be WPA-Personal or WPA2-Personal and password protected.
• WiFi is not supported for enterprise networks or networks without a WiFi password.
• You may not be on a supported firmware / configuration. Please see our documentation for checking WisePOS E reader firmware / configurations.
• Please try updating the firmware on your router.
• If the above steps do not work, you may be encountering a DNS error. Please see these steps.

If you are have issues with WiFi, you can also connect with ethernet via the use of an optional dock. This provides wired Ethernet connectivity and keeps your smart reader fully charged using the included charging cable. You can purchase the dock separately through the Stripe dashboard.