Note: If you frequently experience connectivity issues caused by DNS issues, we would recommend exploring server-driven integration mode as it uses the Stripe API as the intermediary between the user’s point of sale and the reader.
Some DNS providers block DNS resolution of local IP addresses. You can check whether DNS resolution is successful by going to settings and selecting Diagnostics, and checking the DNS resolution test results. Stripe Terminal uses the partially qualified domain name *.[random-string].device.stripe-terminal-local-reader.net, which resolves to the local IP address of your BBPOS WisePOS E. If your DNS provider blocks local IP resolution, change your network settings to use one of the following DNS providers:
We recommend making this change on your router at the location where you are accepting in-person payments. This way, all devices at that location will receive the correct DNS configuration. If you can’t access your router settings, use the instructions below depending on your point of sale device.
If you have more than one WisePOS E, you may prefer to modify the DNS of your WiFi on your network router to avoid changing the DNS settings on each point of sale. There should be no impact on any of your regular internet traffic by changing the router's DNS. Example instructions on changing the DNS settings on your router are available here.
If you are using a Windows machine as your point of sale, follow the steps listed here or here to change DNS settings. Note: You may need device administrator permissions to modify DNS settings. You will need to change the DNS on each Windows machine used with Stripe Terminal.
If you are using a Mac, follow these steps to change your point of sale DNS settings in macOS. If you are using an iPad, follow these steps. Note: You may need device admin permissions to modify the DNS.You will need to change the DNS on each Apple device you are using as a point of sale.
Most modern browsers such as Google Chrome or Firefox support modifying the DNS the browser uses to use DNS over HTTPS. Detailed instructions on modifying the DNS your browser uses are available here. Note: You will need to change the DNS on each browser you use as your point of sale.