The Dashboard’s Accounts to review page shows the status of connected accounts impacted by any changes to verification requirements. To filter by country, click More filters > Verification requirement and then check the box for the country you want to see. Here's a pre-filtered link for Singapore.
To make sure you’re up to date with the latest changes, we also recommend reviewing the new verification errors. And, you can listen for risk-related account updates via the Accounts API.
Deadlines
Custom:
- New Custom connected accounts created on or after April 29, 2025: Must meet the updated requirements during onboarding. Otherwise, they won’t be able to accept payments.
- Existing Custom connected accounts: All future_requirements will become current requirements on May 20th, 2025. If they haven’t provided the required information, they won’t be able to receive payouts beginning June 24, 2025, and won't be able to accept payments beginning July 15, 2025.
All other connected accounts:
- New connected accounts created on or after April 8, 2025: Must meet the updated requirements otherwise, they won’t be able to accept payments.
- Existing connected accounts will start receiving requirements on a rolling schedule starting April 1, 2025.
FAQ
What accounts are affected?
The updated verification requirements apply to all connected accounts with the card_payments or transfers capability enabled in Singapore.
How can I see which of my accounts require updated information?
See the status of affected connected accounts in the new Accounts to review list in the Dashboard. To filter by country, click More filters > Verification requirement and then check the box for the country you want to see.
What information is required to onboard new connected accounts in Singapore?
Use the interactive form to see details of the required verification info for specific account configurations.
How do my existing accounts provide the new information required?
For connected accounts that have access to the Stripe Dashboard, to the Express Dashboard, or to the embedded notification banner, Stripe will contact the account directly with details about the business information they need to provide and the deadline to respond.
For connected accounts with platform-owned verification, you will need to take action to help your connected accounts provide this information or provide it yourself. See the Singapore Connected Account with platform-owned verification FAQ for more details.
information or provide it yourself. See Canada Connected Accounts with platform-owned verification FAQ for more details.
What new information do they need to provide?
- Business types and structures supported. We’re collecting company.structure to accurately model legal structures.
- Business and personal information collected. We’re updating the information collection and verification requirements for all businesses currently supported today.
- How business and personal information is verified. We’re updating our criteria for valid business and personal information, and introducing new error codes when we’re unable to accept or verify the information provided.
What happens if my connected accounts don’t provide the required information?
If an account doesn't provide the required information by the listed due date, their ability to accept payments and receive payouts will be paused:
- For Platform-loss liable connected accounts: Typically, they will no longer be able to make payouts 14 days after the due date has passed, and they will no longer be able to accept payments 28 days after the due date has passed.
- For all other types of connected accounts: Typically, they will no longer be able to make payouts immediately after the due date has passed, and they will no longer be able to accept payments 21 days after the due date has passed.
However, these timelines may vary for certain types of issues.
Why is Stripe updating verification requirements for these accounts?
Payments regulations aim to create a safer, more secure financial ecosystem by helping prevent crimes like money laundering, fraud, and tax evasion. Stripe has certain Know Your Customer (KYC) obligations that require us to collect, verify, and maintain identity information about our users, and for any individuals who ultimately own, control, or direct them. These requirements are frequently updated by Stripe, financial service regulators, card networks, and other financial institutions.
Will requirements continue to change?
Yes. As regulatory requirements evolve globally, we expect our onboarding requirements to continue changing as well. If you use embedded onboarding components or Stripe-hosted onboarding, we’ll automatically update your onboarding flow to handle the latest verification requirements. If you use API-based onboarding, you’ll need to manually modify your onboarding flow whenever requirements change. Learn more about the different onboarding methods in our documentation.