If you are the account owner, you can regain access by submitting a request through the account recovery form. If you are not, an account owner or administrator can reset your two-step authentication or you can use your backup code to sign in. If you still have your backup code, sign in with your email address and password, then click "Sign in another way" followed by "Use your backup code" to disable two-step authentication.

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There are a few ways to regain access to your Stripe account if you no longer have your authorised two-step authentication device (for example, your mobile phone) and/or backup code.

If you do not have your backup code or your authorised two-step authentication device

If you are the account owner, submit a request through the account recovery form. For security purposes, you will be asked to provide detailed information about your account OR upload a government-issued form of ID to confirm your identity. Once we've confirmed your identity, you'll be able to sign in using your password.

If you are NOT the account owner, the primary account owner or an account administrator can help solve this issue for you. One of these individuals will want to simply reset your two-step authentication from the Stripe account in the Team settings page. This will send an email to you with a link to regain access to your account.

If you still have your backup code

• Sign in with your email address and password.
• Click Sign in another way when prompted to enter your two-step authentication code.
  
• Click Use your backup code and enter your password and backup code to disable two-step authentication. (The backup code was shown to you when you set up two-step authentication or if you regenerated a new one.)