Part 2 of Protecting your business from fraud and disputes

• If you are building a Standard Connect Platform or a direct integration with Stripe, this guide is for you
  • Note that in most cases, Standard Connect Platforms do not handle disputes directly, but it is helpful to be able to assist your merchants with their dispute submissions
• If you’re using Stripe through a Platform or Plug-in, please click here: Protecting your business from fraud and disputes: a guide for users on third-party integrations

Previously, Part 1: Fraud and dispute prevention [Video Guide]

Table of Contents

• Introduction to responding to disputes
• Chargeback and inquiry lifecycle
• Disputes in the Stripe Dashboard
• Dispute types
• Dispute best practices
• Dispute testing
• Further reading

Introduction to responding to disputes

Resources

• How disputes work

Chargeback and inquiry lifecycle

Resources

• Dispute withdrawals
• Dispute process and submitting evidence

Disputes in the Stripe Dashboard

Actions

• Decide whether to use the Stripe Dashboard for dispute management, or build your own, or use your Platform’s portal
• Decide whether to use templates or provided fields

Resources

• Responding to disputes using the API

Dispute types

Actions

• Read up on dispute categories

Resources

• Dispute categories

Dispute best practices

Actions

• Ensure that Compelling evidence is collected as part of your customer interactions
• If using templates, design them such that human reviewers will understand your evidence at a glance
• If using templates, make sure they include sections for all relevant and Compelling evidence
• Make sure that all provided evidence is legible in black and white, and at high resolution

Resources

• Responding to disputes

Dispute testing

Actions

• Test your dispute process

Resources

• Dispute testing

Further reading

• Previously, Part 1: Fraud and dispute prevention [Video Guide]