Responding to disputes [Video Guide]

Part 2 of Protecting your business from fraud and disputes

In addition to the general guidance in these videos, we have also published specific guidance for responding to several types of disputes that have become common because of the COVID-19 pandemic, including cases where goods or services were cancelled due to a government order.

Previously, Part 1: Fraud and dispute prevention [Video Guide]


Table of Contents


Introduction to responding to disputes

Resources


Chargeback and inquiry lifecycle

Resources


Disputes in the Stripe Dashboard

Actions

Resources


Dispute types

Actions

Resources


Dispute best practices

Actions

Resources


Dispute testing

Actions

Resources


Further reading