If you are building a Standard Connect Platform or a direct integration with Stripe, this guide is for you
Note that in most cases, Standard Connect Platforms do not handle disputes directly, but it is helpful to be able to assist your merchants with their dispute submissions
In addition to the general guidance in these videos, we have also published specific guidance for responding to several types of disputes that have become common because of the COVID-19 pandemic, including cases where goods or services were cancelled due to a government order.
Decide whether to use the Stripe Dashboard for dispute management, or build your own, or use your Platform’s portal
Decide whether to use templates or provided fields
Read up on dispute categories
Ensure that Compelling evidence is collected as part of your customer interactions
If using templates, design them such that human reviewers will understand your evidence at a glance
If using templates, make sure they include sections for all relevant and Compelling evidence
Make sure that all provided evidence is legible in black and white, and at high resolution
Test your dispute process