Dispute process and submitting evidence

Dispute process

When a dispute is opened by a customer with their bank, the following events occur (in order):

Once the dispute is opened and the funds have been deducted, the merchant has the opportunity to submit evidence in order to prove the charge was legitimate and potentially overturn the dispute.

Submitting evidence

If you believe the dispute is in error and want to challenge it, you can upload evidence supporting why the payment was valid through the Dashboard or via the API. When you formally submit evidence, Stripe will immediately send the evidence to the cardholder’s bank for review.

Some things to keep in mind about submitting dispute evidence:

Additional Information