To process charges related to the export of services, Indian merchants will need to pass through the customer’s name, billing address, and an order description to Stripe for regulatory reporting. To process charges related to the export of physical goods, Stripe also mandatorily requires the customer’s shipping address.

In addition, all export charges must meet the criteria below or the charges will be declined:

• Customer must input a non-Indian billing address for all export transactions. For physical goods, shipping address is also mandatory
• Customer’s shipping / billing address should include a 2 alphabet ISO-3166 country code
• Customer must pay with cards issued outside India

Valid Import-Export Codes (IECs) issued by the Directorate General of Foreign Trade are mandatory to run export charges. IECs might be in the format of PAN numbers, you still need to apply for one from the DGFT, until you can export from India: https://www.dgft.gov.in/CP/. While an IEC is optional for export of services users, you still need to obtain an IEC to accept AMEX payments from international users (otherwise payment will fail).