On January 6, 2023, we will pause support for India-issued American Express (Amex) cards for Stripe India accounts. If you are a Stripe India user, you will not be able to accept India-issued Amex card payments from January 7, 2023. Amex cards issued outside India will continue to be supported and these payments will not be affected.
This change will happen automatically and no action is needed at your end. Any successful India-issued Amex card transactions made by your customers up to January 6, 2023 will be supported, and payouts will be made according to normal settlement processes and timelines. Refunds and disputes for transactions before this date will be supported until December 31, 2023.
We periodically evaluate the payment methods we support based on market and business considerations. We are taking this step to ensure we can continue providing the best overall payments experience for our users and cardholders in India.
There is no change to the other payment methods we currently offer in India.
You can also continue using Stripe’s suite of solutions available in India, including:
Checkout - Prebuilt, hosted payments pages optimized for conversion
Elements - UI building blocks to create a customized and high-converting payments experience
Payment Links - No-code payment links to accept payments without a website
Billing - Bill customers with subscriptions or invoices, and accept recurring payments
Invoicing - Invoicing built for speed and scale
Connect - Payments for your software platform or marketplace.
Does this change impact transactions on Amex cards issued outside India?
No, this change is limited to transactions between India-issued Amex cards and Stripe India accounts. Amex cards issued outside India will continue to be supported.
What happens to successful Amex charges in my account before January 7, 2023?
Any successful Amex transactions in your account pending settlement on or before January 6, 2023, will be paid out according to normal settlement processes and timelines. If you are a Stripe India user, you will not be able to accept India-issued Amex card payments from January 7, 2023.
Can I get an exception from Stripe to process India-issued Amex transactions for my account?
Unfortunately we’re not able to offer any exceptions.
I am a Stripe Connect user with connected accounts around the world. How will this change affect me?
This change will only impact transactions made using India-issued Amex cards for your connected accounts registered in India. Connected accounts outside of India will be able to continue to accept all Amex card payments.
Will you support India-issued Amex cards for Stripe India accounts in the future?
We are exploring ways to resume support for India-issued Amex cards for Stripe India accounts and we will keep you updated on our progress. Please reach out to us if you have more questions or need additional support.
Guide to accepting international Amex transactions with a Stripe India account:
Stripe users need to obtain an IEC to accept AMEX (service exporter need to apply an IEC to accept non-INR payment with AMEX)
Customers need to pay using non-Indian issued AMEX cards
Presentment of the charge must be in non-INR currency
Cross-border charges (charging customer outside India) are supported, please follow our accepting international payments documentation for the requirements
Recurring charges are supported