# Failed International Payments from Stripe Accounts in India Failed International Payments on Stripe Account In India To be considered as valid transactions in India, all transactions must satisfy the requirements below: - - **Domestic Payments** - **International Payments** --- - **Merchant side** - 1) passing customer name and billing / shipping address inside India in Customer Creation API 1) passing description and INR currency in the Payment Intent API - 1) passing customer name and valid billing and shipping address in Customer Creation API 1) passing description in the Payment Intent API --- - **End-user Side** - Pay with Card Issued in India - Pay with Card Issued outside India When transactions failed to satisfy the requirements above, your payment will most likely fail or appear as 'incomplete payment'. To help you understand the issue, please check the API error message in the Event and Logs on your payment page**.** Depending on how you integrate through Stripe, there will be different steps you need to take. Please use these documents as reference: * [International payments of services](https://stripe.com/docs/india-accept-international-payments#international-payments-for-services) * [International payments of goods](https://stripe.com/docs/india-accept-international-payments#international-payments-for-goods) ## I'm using API to integrate directly with Stripe (Direct Integration) - **API error message** - **What does this mean?** - **What do I need to do?** --- - As per Indian regulations, export transactions require a description. More info here: [https://stripe.com/docs/india-exports](https://stripe.com/docs/india-exports) - You are missing the description field. To accept international payments, you need to collect the description of the product / services you're selling - Pass the [description](https://stripe.com/docs/api/payment_intents/create#create_payment_intent-description) field when [creating a PaymentIntent](https://stripe.com/docs/api/payment_intents/create). --- - As per Indian regulations, export transactions require a customer name and address. More info here: [https://stripe.com/docs/india-exports](https://stripe.com/docs/india-exports) - You are missing the customer name and/or the address field. To accept international payments, you need to collect the customer name and the address located **outside of India**. - Pass both the customer [name](https://stripe.com/docs/api/customers/create#create_customer-name) and the [address](https://stripe.com/docs/api/customers/create#create_customer-address) when [creating a customer](https://stripe.com/docs/api/customers/create). Address needs to be **outside of India** to be considered as valid charges for international payments. --- - As per Indian regulations, goods export transactions require a billing and a shipping address. More info here: [https://stripe.com/docs/india-exports](https://stripe.com/docs/india-exports) - You are missing the billing and/or shipping address field. To accept international payments, you must collect shipping/billing information with an address located **outside of India**. - if you're selling: - Services: pass the [billing address](https://stripe.com/docs/api/customers/create#create_customer-address) located **outside of India** when [creating a customer](https://stripe.com/docs/api/customers/create). - Goods: pass both the [billing address](https://stripe.com/docs/api/customers/create#create_customer-address) and the [shipping address](https://stripe.com/docs/api/customers/create#create_customer-shipping) **outside of India** when [creating a customer](https://stripe.com/docs/api/customers/create). --- - Export transactions require a purpose code. Make sure you have a default purpose code set for your export transactions. Please contact support-in@stripe.com so we can help. - You haven't input the purpose code upon registration. To accept international payments, you need to provide us with your purpose code information. - Follow the steps outlined in: Transactions Purpose Code for Stripe Account in India --- - Domestic transactions in India must present in INR. More info here: [https://stripe.com/docs/india-exports](https://stripe.com/docs/india-exports) - You're trying to pass a non-INR currency for domestic payments. To accept domestic payments, you must charge the customer in Rupee (INR). - Charge the customers in INR by passing `inr` as a [currency](https://stripe.com/docs/api/payment_intents/create#create_payment_intent-currency) when [creating a PaymentIntent](https://stripe.com/docs/api/payment_intents/create). --- - As per Indian regulations, only registered Indian businesses (i.e. sole proprietorships, limited liability partnerships and companies, but not individuals) can accept international payments. More info here: [https://stripe.com/docs/india-exports](https://stripe.com/docs/india-exports) - You are registered as an Individual. To accept international payments, you must be registered as sole proprietorships, limited liability partnerships, and companies. - Please register your business as one of sole proprietorships, limited liability partnerships, or companies. We can't support unregistered entities to accept international payment in Stripe. You could check the required document for each legal entity type; or update your [legal entity through settings.](/questions/update-tax-id-information-from-the-dashboard) --- - International transactions in India should have a valid shipping/billing address. More info here: [https://stripe.com/docs/india-exports](https://stripe.com/docs/india-exports) - You are passing a shipping/billing address **inside of India.** To accept international payments, you must collect the shipping/billing information with an address located **outside of India.** - If you're selling: - [Services:](https://stripe.com/docs/india-accept-international-payments#international-payments-for-services) pass the [billing address](https://stripe.com/docs/api/customers/create#create_customer-address) located **outside of India** when [creating a customer](https://stripe.com/docs/api/customers/create). - [Goods:](https://stripe.com/docs/india-accept-international-payments#international-payments-for-goods) pass both the [billing address](https://stripe.com/docs/api/customers/create#create_customer-address) and the shipping address **outside of India** when c[reating a customer](https://stripe.com/docs/api/customers/create). --- - International transactions in India require a card issued outside India. More info here: https://stripe.com/docs/india-exports - Your customer is trying to pay using a card **issued inside of India.** To accept international payments, you must receive payment with cards issued **outside of India.** - On the checkout page, add prompts / notes to use a card issued **outside of India**. If you plan to charge Indian customers with a card issued **inside of India**, please charge them in Rupee (INR) instead. ## I'm using a third-party provider or a plugin to integrate with Stripe If you're integrated to Stripe through a third-party provider (Woocommerce, Shopify, Chargebee, Thinkific, Kajabi, and others) or a plugin and unable to make the API changes above; please reach out to your third-party provider as they are able to make the changes and in the best position to help you with this issues.