Refund for a Purchase Made Through Stripe


I made a purchase from a merchant who uses Stripe and want to initiate a refund. How can I do this?


Stripe is unable to issue refunds on behalf of merchants using Stripe to accept payments. To initiate an exchange or refund, customers will need to reach out to the merchant/business directly.

If you’re unable to get in touch with the business or they are unresponsive, the next course of action would be to reach out to your bank for options. They may have recommendations, such as opening a dispute, for how to proceed.