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Declines
Process Health Savings Account (HSA) or Flexible Spending Account (FSA) cards
Compliant MCC’s or “90% Rule” Today, Stripe is an approved acquirer that is helping merchants process HSA/FSA funds. To do so without a significant…
Authenticated payment declined with an `authentication_required` decline code
If an authenticated payment is declined with the decline code authentication_required, the customer should contact their card issuer for more…
"Your card does not support this type of purchase" error when processing payment
Troubleshooting an "Your card does not support this type of purchase" error involves checking if the card is a debit card, has cross-border…
"issuer_declined" response from bank when customer tries to make a purchase
Start by finding the decline code or outcome reason provided to Stripe from the cardholder's bank: From the Dashboard: Navigate to your Payments…
Payment declined for a purchase made through Stripe
This page contains information intended for customers of businesses that use Stripe. If your business uses Stripe and you’d like to find out more…
Declined charges on Malaysia-based Stripe accounts
Malaysian debit cards Malaysia-issued debit cards are not automatically activated for online payments. If a Malaysian debit card is used to make a…
Customer card declined when processing payment
There are a number of reasons why a customer's card could be declined. You can read about the main types of declines and ways to address them in the…
Why is my customer's payment failing?
There are many different reasons why a payment does not succeed, however many payments fail for good reason and do so to minimize the possibility of a…
End Customer FAQ
This page contains information intended for customers of businesses that use Stripe. Please see the FAQ below if you have any questions about a charge…
Payment blocked due to excessive retries
On April 1, 2021 Visa implemented a new fee on excessive retries to enforce their rules prohibiting excessive payment reattempts. Visa’s rules broadly…
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Popular topics
1099
Account
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Payouts
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Taxes
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Verification
Popular topics
1099
Account
Atlas
Billing
Connect
Disputes
Getting started
Invoice
Payments
Payouts
Privacy
Refunds
Taxes
Third-party integrations
Verification
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