Starting October 15, 2023, we’re updating our fees for international card transactions for Stripe users in Australia, Canada, Hong-Kong, Singapore, New Zealand, Mexico and Malaysia.
We’re also updating our dispute fee policy for businesses in the above mentioned countries, as well as in Brazil, India, Thailand, and the UAE.
To help businesses increase revenue on Stripe, network tokens are now free for all users on standard pricing.
Please refer to the following details to understand how these changes may impact your business.
Any card issued by a bank outside the country where you hold your Stripe account is considered an international card.
Over the past few years, the cost of card processing has increased. As a result, starting October 15, 2023, Stripe’s additional fee for international card transactions will change as follows:
Australia |
Canada |
Hong-Kong |
Singapore |
New Zealand |
Mexico |
Malaysia |
|
Old pricing |
1.15 % |
0.6% |
0% |
0% |
0.2% |
0% |
0% |
New Pricing |
1.75% |
0.8 % |
0.5 % |
0.5 % |
1 % |
0.5 % |
1 % |
* International card transactions in Australia are charged both the domestic fee (1.75%) + the new international fee (1.75%) to give a total of 3.5%+A$0.3.
** International card transactions in New Zealand are charged both the domestic fee (2.7%) + the new international fee (1%) to give a total of 3.7%+NZ$0.3.
If you currently process payments in more than one country, you will be impacted by the specific changes applied to each country.
Whether you win or lose a dispute, Stripe incurs a fee. To cover these costs, starting October 15, Stripe will no longer return the fee for successfully contested disputes.
These changes apply to Stripe accounts in Australia, Brazil, Canada, Hong-Kong, India, Singapore, Thailand, New Zealand, Malaysia, Japan and the UAE. The dispute fee amount is not changing.
To help businesses increase revenue on Stripe, network tokens are now enabled for users on standard pricing at no extra cost. Network tokens automatically update card details when old cards expire so your customers don't need to enter their new card details.
If you have a high volume of international card transactions, you can enable bank, digital wallet, or other payment methods using Checkout or the Payment Element, or through the API. Below are a few payment methods that might be relevant for your customers (fee varies by payment method):
If you process payments in multiple countries, the international card fee increases your account will incur depend on the country where the card was issued. Changes to pricing will go into effect starting October 15, 2023. For example:
1. If you have a US-based Stripe account, and process payments for non-Canadian cards (international cards) in Canada, these international transactions will incur an international card fee of 0.8% (including the 0.2% increase effective October 15th). Additionally, Stripe will no longer return fees for successfully contested disputes from those transactions.
2. If you have a Great Britain-based Stripe account and process payments in Australia and/or Canada, all international card transactions will be impacted by the 0.6% increase in Australia and the 0.2% increase in Canada starting October 15, 2023. Likewise, Stripe will no longer return fees for won disputes in these countries.
You can calculate the impact these changes might have to your business using the Stripe Dashboard.
To understand the impact of changes in international cards pricing:
To understand the impact of changes in disputes pricing:
Any card that is issued by a bank outside the country where you hold your Stripe account is considered an international card.
The best way to understand which customers and transactions use international cards is to use the Stripe dashboard. To see the number of transactions with international cards:
Stripe Radar helps automatically reduce disputes by 41% on average, and we’ve enabled this for your account at no additional cost. You can also take steps to reduce the likelihood of receiving disputes, such as:
You can read more about how to prevent disputes in our docs.
If you use Connect with Standard accounts, these changes will apply to the Stripe fees for your connected accounts. We’ll automatically notify your connected accounts about the changes that affect them—there’s no action needed from you.
If you use Connect with Custom accounts, you are responsible for any updates to your own pricing in line with these changes, and for communicating with your users.
This support page provides you with more details on the notice we sent you describing changes to certain fees. That notice is a legal notice sent to Stripe users, even those who have unsubscribed from optional marketing notices. You cannot unsubscribe from legal notices, but if you’d prefer not to receive any further legal notices from Stripe, you can close your account by following these steps.
Your continued use of Stripe's services after October 15, 2023 is subject to these fee changes. Any termination rights you have under your agreement with us are unaffected by this change.
There’s no action necessary for you. These changes will automatically apply to existing platforms and their connected accounts from October 15, 2023.