To close a Stripe account, the owner must navigate to Settings > Account details in the Dashboard, ensure they are logged into the correct account, and click "Close account." Before closing, it is important to pay out any existing balances and export account data to a CSV file. Note that closing a Stripe account does not release the owner from any liability related to the account balance, and each Stripe account must be closed individually.
The owner of a Stripe account can close the account by navigating to Settings > Account detailsin the Dashboard. On the Account details page, scroll to the bottom and click Close account.
Make sure you're logged in to the account that you want to close. To check which account you are currently logged into, navigate to the top right corner and select the dropdown with your business name on it. You will see a list of all the accounts associated with your email login. The top account name (selected in purple) is the account you are currently logged into.
Check that you have paid out any existing balance before closing your Stripe account.
Once a Stripe account is closed, it cannot be reopened.
We recommend exporting the data in the account to a CSV file before closing it.
Please note that closing your Stripe account does not release you from any liability related to your account balance, including but not limited to negative balances, disputes etc. For this reason, we are unable to close accounts with a negative balance. Once you close your Stripe account, you will no longer be able to process any refunds, issue any payments or respond to any customer disputes. If you have any reason to believe that you may have further refunds to issue or disputes to respond to, we recommend keeping your account open until those have been resolved.
You can read more information about the implications of closing a Stripe account, and your responsibilities regarding the account, in our terms of service.
Closing one Stripe account will not automatically close any other Stripe accounts you own. If you want to close all of your Stripe accounts, each account will need to be closed individually.
If the Stripe account was created through a third-party application, closing it via your Stripe Dashboard will not close your account with the third-party. Similarly, deleting an account with a third-party application also does not delete the Stripe account connected to it. The only way to close a Stripe account is from the Stripe Dashboard as outlined above.
For Stripe accounts connected to a platform account, please reach out to your platform and ask them to assist with the closure of your account.