"issuer_declined" response from bank when customer tries to make a purchase

Start by finding the decline code or outcome reason provided to Stripe from the cardholder's bank:

From the Dashboard:

  1. Navigate to your Payments dashboard.

  2. Find the declined charge.

  3. Hover over the charge status to reveal the decline code.

From the API

  1. Retrieve the charge.

  2. Review the outcome attribute for the decline code.

Once you have the decline code, refer to Bank Decline Codes for the recommended course of action for the decline code provided.

Additional Information