# Where is my customer's refund?

### Refunds can take 5-10 business days to show up in a customer’s account.
Find the refund status of a specific transaction on the Transaction page or Payments tab of the [Dashboard](https://dashboard.stripe.com/payments?status%5B0%5D=refunded&status%5B1%5D=refund_pending&status%5B2%5D=partially_refunded).
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In some cases, a refund might not appear within 10 business days:
### Reversal
A reversal can occur if a refund is submitted soon after the original charge. This means the original charge will drop off the customer's bank statement as if it never occurred, and the bank account balance adjusts to credit that money back without a specific line item on the statement.
### **Partial reversal**
A partial refund made soon after the original charge can be processed as a partial reversal. The original charge will be replaced with a lower amount on the customer’s bank statement instead of a separate line item refund.
### Refund pending
The refund hasn't been initiated either because the customer’s bank is still processing it, or because there is an insufficient balance in your Stripe account. Hover over the Refund Pending status in the [Dashboard Payments tab](https://dashboard.stripe.com/payments?status%5B0%5D=refund_pending) to determine why the refund is pending. Learn how to Fix your pending refund or more about refund statuses.
### Still not seeing the refund?
If your customer doesn't see a credit or reversal and they still see the original charge after 10 business days, they'll need to reach out to their bank for more information.
For card refunds, you can provide your customer with the transaction ARN or STAN to share with their bank for [tracing purposes](https://docs.stripe.com/refunds?dashboard-or-api=dashboard#tracing-refunds).