Stripe

Support

Enable two-step authentication via text messaging

Two-step authentication protects your Stripe account with an additional level of security. When you log in from a new device, we’ll ask for both your password and a unique code from your mobile device. Even if someone has your password, they will not be able to log into your account without also having access to your mobile device.

Keeping your Stripe account safe is important, so we strongly recommend setting up two-step verification. If compromised, your finances, customer details, and transaction information are at risk.

To set up two-step authentication for your Stripe account using text messaging:

  1. Go to your user profile.
  2. Click Add under the Two-step authentication section.
  3. Select Add SMS. You will be asked to enter your phone number. Enter your phone number and click Send text.


  4. You will be texted a unique security code to confirm that we’ve got the right phone number. Note that it may take a minute or two to receive your security code.

The setup process is complete! We’ll request a code if you log in from a new device, as well as periodically to make sure it’s still you.

Important: Currently we only support one device for each primary method (i.e. you may only have one SMS phone number and one mobile app) although this may change in future.

Emergency backup codes

At the end of the setup process, we’ll display an emergency backup code. This code is only displayed once, so be sure to write it down and store it somewhere safe. If your mobile device is ever lost or stolen, you can use this code to disable two-step authentication on your account.

If you lose your code but still have access to your account, you can generate a new emergency backup code from your two-step authentication settings. If you lose access to both your mobile device and your recovery code, you’ll need to contact us to help you back into your account.

Was this answer helpful? Yes / No