Log into your Stripe account without your two-step authentication device or recovery code
I’m locked out of my Stripe account and don’t have my two-step authentication device or recovery code – what do I do?
Stripe requires that some users set up two-step authentication to log in to the Dashboard.
- Log in with your email address and password.
- Click “Try another way to log in” when prompted to enter your two-step authentication code.
- Click on “Use your recovery code” and enter the backup code in the Emergency Code field to disable two-step authentication. As a reminder, the emergency/recovery code was shown to you when you set up two-step authentication or if you regenerated a new one.
Generate a new code from your profile settings by clicking “Two-step authentication settings.” The recovery code should be written down and stored in a safe place.
Submit a request through the account recovery form. For security purposes, you’ll be asked to provide detailed information to confirm your identity, and the process will take 1-3 business days.