# My payout is missing, changed, or postponed

Your platform sets the kind of payout schedules available to you.
Most payouts issues are due to:
* Your payout date keeps getting changed and postponed.
* Your payout is being processed by your bank.
* Your bank account details are incorrect.
### Payout date has been changed and postponed
If your next expected payout date has been updated to a future date, this is most likely due to account verification issues.
Check both your email or [dashboard](https://connect.stripe.com/express_login) to see if we requested additional information from you to complete the verification process.
### Payout is missing and payout date is **less** than 5 business days ago
If your expected payout was sent **less than 5 business days ago**, your payout funds have left Stripe and the payout is being processed by your bank. Banks can add extra days, including weekends and holidays.
Once the bank has finished processing your payout, they will deposit the funds into your account automatically. While the payout funds have left Stripe, your bank may not yet have an update.
### Payout is missing and payout date is **more** than 5 business days ago
If your expected payout has not landed in your bank account **after 5 business days**, contact your bank for an update.
You'll need to provide your bank with the following information:
* Bank account details
* Date expected
* Exact amount
* Payor (Stripe)
If your bank is unable to locate the missing payout after 5 business days, contact [Support](/contact/).
### My bank account details were entered incorrectly or were changed
* **Bank account updated after a payout was initiated:**
  * When you update your bank account while your payout is already in transit, it will go to your old bank account.
* **Incorrect bank account details or closed bank account:**
  * Update bank account or debit card for payouts