You may see the below error in your account, and this error is caused by a mismatch of the tax information in your account and the tax information on file with the IRS.

“The IRS couldn’t recognize your tax ID and name together. Make sure this information exactly matches your official IRS-issued documentation (e.g., Letter 147C or SS-4 Confirmation letter). You can also upload these documents.”

It is required that the information you enter for your legal name and tax ID number exactly matches the information displayed on your official IRS-issued documentation, such as your SS-4 confirmation letter or your Letter 147C.

For example, if the entity name on your Letter 147C says: “Jane Doe-Smith” you would need to type this in exactly as it appears including the hyphen.

See Using IRS documentation as reference when entering business name and Tax ID Number (TIN) for US-based businesses for formatting examples when referencing the Letter 147C and SS-4 Confirmation letters.

If your TIN was issued more than 3 months ago, the legal name and tax ID in the dashboard match the information on your SS-4 confirmation letter, and it cannot be verified with IRS records, you will need to call the IRS at 1-800-829-4933 and request a Letter 147C (the record of how your entity is filed with the IRS).

If the information on your recently obtained Letter 147C still cannot be verified, upload a copy of your Letter 147C to your account.

For TINs issued less than 3 months ago, you can also upload your SS-4 letter.

If you have other questions or continue having difficulty verifying your information, contact support.

Additional Information

• Your tax information will remain unverified until you re-enter and verify your tax information.

This information is required for all users.