Where is my payout? FAQ for late and missing payouts

Check your Dashboard or emails for notifications or information from us. If you haven't received your payout after five working days, contact your bank. Read below for more details.


Why was my payout date changed or postponed? 

If your payout date keeps getting postponed to a future date, this is most likely due to an account verification requirement that still needs to be completed. In order to resume processing payouts, the owner of the Stripe account should check both the Dashboard and email to see if additional information was requested.

My payout is less than I was expecting.

See Payout was a different amount than expected

I updated my bank account details and now I haven't received my payout.

If you updated your bank account details after a payout was initiated, then it will go to the previous bank account.

My payout is missing.

Confirm that the payout was sent to the bank account you expect. On the Dashboard, navigate to the payout and check the payout destination under Account details. Often users find a typo in the bank details, or the payout was sent to a different bank account than they thought.

Less than five working days late 

If your expected payout was sent less than five business days ago, your payout funds have left Stripe and the payout is being processed by your bank. Bank processing can be delayed by weekends and bank holidays. Once the bank has finished processing your payout, the funds will be deposited into your account automatically.

More than five working days late 

If the expected payout has not landed in your bank account after five working days, contact your bank for an update. You will need to provide the following information: bank account details, date expected, exact amount and payor (Stripe). Use the Dashboard if needed to find date expected and exact amount. It is helpful to provide your bank with the Payout Trace ID (or reference number) of the payout. See: Find the Payout Trace ID to help your bank track a missing payout