This error means we were unable to establish a connection to your server. Confirm the following for your Webhook Endpoint's URL:
It's correct and free of typos
The hostname can be resolved to the expected IP address using a DNS tool like nslookup
, dig
, or an online DNS tool
The URL is publicly accessible on the Internet
If the URL is correct, connections from Stripe might be blocked by something like a firewall or network configuration. Confirm the IP addresses Stripe uses for webhooks can access your Webhook Endpoint's URL (you may need to work with your hosting provider to confirm this).