Refunds move through multiple statuses before successfully reconciling to the customer’s balance. You may need to take action for certain types of statuses.

Refunded

This status means that the refund has been successfully initiated from Stripe. This does not guarantee that the refund has landed on the customer’s side. The status is usually accompanied by a note that the refund will take 5-10 days, and a reference number on the Dashboard payment page.

Reversed

This status means that the refund has been executed as a reversal refund. The original payment will not appear on your customer's bank statement. The status is usually accompanied by a System Trace Audit Number (STAN) on the Dashboard payment page.

Refund pending

This status means that the refund is pending due to insufficient account balance. Your action is needed to initiate the refund process, and for the customer to receive the refund. There will be no progress unless the balance issue is resolved by you.

• Pending refunds due to insufficient or negative account balance
• Handling negative balances in your Stripe account

Partial refund and Partially reversed

These statuses are similar to the Refunded and Reversed statuses, except the amount refunded was not the full amount. A refund with a partial amount of the original payment was initiated. Hovering over the info icon will display the refunded amount.