Reporting a fraudulent transaction from a business using Stripe

Customers who believe they have been victims of fraudulent transactions from businesses using Stripe should file a dispute with their bank. Disputes, or chargebacks, are a feature of card networks like Visa, Mastercard, and American Express to protect cardholders from fraudulent activities. If a customer is unsure which business charged them, they can use Stripe's secure charge lookup tool to identify the business.

This page contains information intended for customers of businesses that use Stripe. If you are the owner of a business that uses Stripe and you’d like to report a fraudulent business, please contact us.

If you believe you have been a victim of fraud, you should file a dispute with your bank. Disputes, also known as chargebacks, are a feature of the Visa, Mastercard, and American Express card networks intended to protect you, the cardholder, from fraudulent activity (e.g., following a theft or card cloning). The dispute process can also be used to reverse authorized card payments made in justified cases of breaches of consumer rights.

When you file a dispute, your bank passes all relevant details to Stripe, and we use this data in our ongoing effort to combat fraud. For more information about the dispute process, see our article on disputing a purchase made through Stripe.

If you see “STRIPE” on your bank statement and you’re unsure which business has charged you, you can use our secure charge lookup tool to search for the business. For context, Stripe is a payments processor that works with businesses to help them accept payments through their websites, apps, and in store. If you see a charge from us on your credit card statement, it’s possible that you've purchased something from a business that uses our services.