Link FAQ

Link is built by Stripe, a payments technology that's used by millions of companies around the world such as Amazon, DoorDash and Ford. We help businesses with everything from accepting payments to managing subscriptions and issuing debit cards. Stripe has over 8,000 employees worldwide, and we handle hundreds of billions of dollars in payments every year.


Stripe created Link to make online checkouts faster and easier. With Link, you can save your payment information to be used at hundreds of thousands of businesses. The next time you're making an online purchase at a business that supports Link, you can simply check out in one click.

Frequently asked questions


What is Link?

Link makes checking out faster and easier by automatically filling in your saved email, payment and shipping details.

With Link, you can save your information to be used at hundreds of thousands businesses. The next time you make a purchase online from a business that supports Link, we will fill in your saved card details and delivery address automatically. You'll get a chance to review your order before clicking to confirm your purchase.

Link is built by Stripe, which builds payment technology that's used by millions of companies around the world such as Amazon, DoorDash and Ford.

Learn more about Link


Why am I getting a text message or email about verifying with Link?

Hundreds of thousands of businesses use Link to make checkout easier. At some point, you may have made a purchase at one of these businesses and saved your payment information for future usage.

Link sends a six-digit verification code via SMS to your mobile phone number or email address to confirm that it is indeed you who is making the purchase. To complete the purchase, enter the code when prompted and complete the checkout. Don't share this code with anyone – our employees will never ask for it.

If you would like to opt out of receiving texts, please follow the instructions in your SMS and guidance on the support page provided.


Where can I get help with a purchase I made with Link?

If you have questions about an order – such as shipping, returns, refunds, disputes, subscription cancellation, etc. – please contact the business where you made the purchase.

If you are having issues identifying your business, please navigate to your purchase history to get their details.


How do I add or update my information on Link?

You can log in to your Link account to manage your payment information. You can change or delete the following payment information:


How is my information protected?

To process your order, Link shares your email, delivery and billing addresses, and card expiry date with the business where you made the purchase.

Find more Link FAQs about data privacy

Learn more about Link's Privacy Policy


How do I delete my Link account?

You can close your Link account at any time. To delete your account, please enter your email in this form and we'll send you a link via email to delete it.


How do I get in touch if I have more questions?

If you have more questions about Link that are not answered here, go to support.link.com. You can also get in touch with the Link team directly from there.