If you don’t agree with the information in your Unclaimed Balances inactive accounts report, you may request a correction from Stripe using this template. You can submit your correction request in two ways:

Submit a correction request through Stripe Paid Support

Growth Support, Premium Support and Enterprise Support users can send their correction request file directly to their Account Team contact at Stripe for processing.

Submit a correction request through Stripe Support

After logging into your Stripe Dashboard, go to the Settings page, navigate to the Compliance and Documents section, click on the Unclaimed Balances tab, and select Submit a request. Once you click on Submit Request, you will be taken to Stripe Support where you will be able to upload a file with your corrections request.

What happens after I submit a correction request?

We’ll review the correction request and contact you if we have any questions. Once the correction request has been approved, we’ll incorporate your feedback into the inactive account list within 10 business days and notify you when an updated inactive account list is available for download. To download the most current inactive account list, go to the Settings page, navigate to the Compliance and documents section, and click on the Unclaimed Balances tab. Once you’re there, click Download latest report.