File a complaint about Stripe's services

If you are a Stripe user and want to file a complaint about our services, you can do so using our Complaint Submission Form and we will make sure to notify the appropriate team to address it promptly. Please include your account and contact details so we can get back to you as quickly as possible.

Users in GB and other EEA countries can refer to Stripe Payments UK Ltd Complaints Handling Policy, which provides more detail on working with Stripe or the Financial Ombudsman Service to resolve your complaint.

Users who contract with Stripe Technologies Europe Limited (STEL) can refer to STEL Complaints Handling Policy, which provides more detail on working with Stripe or the Financial Services and Pensions Ombudsman to resolve your complaint.