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Legal
Submit an Intellectual Property (IP) infringement notice
Stripe understands that the protection of Intellectual Property (IP) is important and takes claims of IP infringement seriously. If you are an IP…
Submit a Complaint
Your satisfaction matters. We are committed to giving you great service. In order to do this we need you to let us know when we get things wrong. We…
Stripe complaints in Canada
This article provides guidance on what to do if you have a complaint related to the Code of Conduct for the Payment Card Industry in Canada You may…
When to categorize transactions as Mail Order Telephone Order (MOTO)
When a customer initiates a card payment through mail order or over the phone (MOTO), it is exempt from Strong Customer Authentication (SCA…
Sanctions on Russia and Belarus
Multiple countries and the European Union continue to levy sanctions against Russia and Belarus, following the invasion of Ukraine. Updates to…
How to resolve blocks on your connected accounts caused by liens or levies
Stripe must oblige by requests, from creditors or the government, to block payouts from Stripe to a user’s bank account if there is an active lien or…
Launch of Radar Terms
U.S. - May 9, 2022 In order to provide greater transparency to our users, we have launched terms which apply to your use of the Stripe Radar Service…
Safeguarding Stripe users’ funds in the UK
We support our UK and Gibraltar Stripe users through our regulated Electronic Money Institution (EMI) in the UK (Stripe Payments United Kingdom Ltd…
Retail Investment Funds Claiming to Have Access to Stripe
Stripe is privately owned, and as such investment in Stripe stock is only available to a small number of investors, most of whom are well known to us…
Payment method legislation in Finland
As of October 2023, online retailers and payment service providers must present available payment methods in the following order to consumers in…
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Popular topics
1099
Account
Atlas
Billing
Connect
Disputes
Getting started
Invoice
Payments
Payouts
Privacy
Refunds
Taxes
Third-party integrations
Verification
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