Stripe

Support

Enable two-step authentication via mobile app

Two-step authentication protects your Stripe account with an additional level of security. When you log in from a new device, we’ll ask for both your password and a unique code from your mobile device. Even if someone has your password, they will not be able to log into your account without also having access to your mobile device.

Keeping your Stripe account safe is important, so we strongly recommend setting up two-step verification. If compromised, your finances, customer details, and transaction information are at risk.

To set up two-step authentication using a mobile app, such as Google Authenticator (available for iOS and Android) or other options such as Authenticator Plus and Duo Mobile:

  1. Go to your user profile.
  2. Click Add under the Two-step authentication section.
  3. Select Add Google Authenticator. You will be asked to scan the barcode on your screen with your mobile device’s camera.


  4. Confirm the code that is shown on your device to finish the setup.

The setup process is complete! We’ll request a code if you log in from a new device, as well as periodically to make sure it’s still you.

Important: These codes are specific to that particular device and cannot be transferred. If you are going to switch to a new phone or wipe your phone, you’ll need to disable two-step authentication before you do so, then re-enable it using your new phone.

Emergency back-up codes

At the end of the setup process, we’ll display an emergency backup code. This code is only displayed once, so be sure to write it down and store it somewhere safe. If your mobile device is ever lost or stolen, you can use this code to disable two-step authentication on your account.

If you lose your code but still have access to your account, you can generate a new emergency backup code from your two-step authentication settings. If you lose access to both your mobile device and your recovery code, you’ll need to contact us to help you back into your account.

Was this answer helpful? Yes / No