Sometimes, when you enter the code from your authenticator app to sign in or set up the two-step authentication, you may see a screen that looks like this:

If you are sure you've entered the code displayed in the authenticator app correctly and the problem still recurs, please try the following steps:

1. Verify that the clock on the device running the authenticator app (typically your phone) is accurate. You check by navigating to time.gov in a browser on that device. In the right sidebar, it should say "your clock is off by", as well as the correct time. If your clock is off by more than 20 seconds, you should fix it before trying again.
2. If you have multiple Stripe user accounts, please make sure you are using the codes generated for the correct account. Each user account has its own unique verification codes.
3. When enabling or changing your two-step authentication, Stripe generates a new QR code. Remember to scan the new QR code and delete the old entry in your authenticator app, or the generated 6-digit codes will not work!
4. If you've recently disabled or changed your two-step authentication settings, it's possible you are using codes from the previously configured authenticator app. If you are having trouble, sign into your account without using two-step authentication, delete all stale entries for Stripe in your authenticator app, then set up two-step authentication with the authenticator app again.
5. If none of these steps work, please contact support.