# Contact options for Shopify and Stripe

### Contact Shopify
[Shopify Customer Care](https://support.shopify.com) can help you with anything that requires logging into your Shopify site. Common questions include:
* Connecting Stripe
* Issuing refunds
* Receiving an order
* Most checkout issues
* General questions before signing up
### Contact Stripe
You can reach out to Stripe for questions around bank payouts, fraud, declines, disputes, and general payments processing. In order to make sure we can answer you as effectively as possible, please do the following:
* Ensure you are logged in before contacting us: you’ll be prompted to do so on our [contact page](/email).
* Include as much information as possible (charge IDs like ch_XXX and payout IDs like po_XXX)