Shopify Customer Care can help you with anything that requires logging into your Shopify site. Common questions include:
Connecting Stripe
Issuing refunds
Receiving an order
Most checkout issues
General questions before signing up
You can reach out to Stripe for questions around bank payouts, fraud, declines, disputes, and general payments processing. In order to make sure we can answer you as effectively as possible, please do the following:
Ensure you are logged in before contacting us: you’ll be prompted to do so on our contact page.
Include as much information as possible (charge IDs like chXXX and payout IDs like poXXX)