# Contact options for Big Cartel and Stripe

### Contact Big Cartel
[Big Cartel Support](https://help.bigcartel.com/contact) can help you with anything that requires logging into your Big Cartel site. Common questions include:
* How to connect a different Stripe account to your Big Cartel shop for collecting payments
* How to view order details in your Big Cartel account
### Contact Stripe
You can reach out to Stripe for questions around bank payouts, fraud, declines, disputes, and general payments processing. In order to make sure we can answer you as effectively as possible, please do the following:
* Ensure you’re logged in before contacting us: you’ll be prompted to do so on our [contact page](/email).
* Include as much information as possible (charge IDs like ch_XXX and payout IDs like po_XXX)