Big Cartel Support can help you with anything that requires logging into your Big Cartel site. Common questions include:
How to connect a different Stripe account to your Big Cartel shop for collecting payments
How to view order details in your Big Cartel account
You can reach out to Stripe for questions around bank payouts, fraud, declines, disputes, and general payments processing. In order to make sure we can answer you as effectively as possible, please do the following:
Ensure you’re logged in before contacting us: you’ll be prompted to do so on our contact page.
Include as much information as possible (charge IDs like chXXX and payout IDs like poXXX)