Common questions about Stripe Identity

Stripe builds technology that’s used by millions of companies around the world like Amazon, Google, and Zoom. We help with everything from accepting payments to managing subscriptions and verifying identities. Every year, we handle hundreds of billions of dollars of payments.

Stripe Identity helps businesses verify your identity by validating your government ID document and using biometric information to verify that the ID document belongs to you. Below are resources to help you better understand how you can manage the data captured in that process and how your data is kept safe.

FAQs

Additional resources


Why am I asked to verify my identity?

When you interact with businesses in-person, identity verification happens all the time. For example:

As more businesses move online and no longer interact with customers face-to-face, Stripe Identity helps these businesses confirm that you are who you claim to be.


How does Stripe verify my identity?  

There are 3 different ways businesses can choose to confirm your identity through Stripe:

  1. Verify the authenticity of your ID document: Stripe will review images of the front and back of your government-issued photo ID to ensure that the document is authentic. We’ve built automated identity verification technology that looks for patterns to help determine if an ID document is real or fake. This process is like a bank teller checking your ID document to confirm that it’s real.

  2. Match your ID with photos of your face: Stripe will review photos of your face to confirm that the photo ID belongs to you. We’ve built automated identity verification technology that uses distinctive physiological characteristics of your face (known as biometric identifiers) to match the photos of your face with the photo on the ID document. This process is similar to a bank teller confirming that the photo on your ID document is you based on the shape of your nose or eyes—but it’s higher-tech and a more accurate way to identify you as a unique person.

  3. Validate your ID number against global databases: Stripe will collect your name, date of birth, and government ID number, like the last 4 of your SSN, and check this information against a global set of databases to confirm that it exists.

More about Stripe’s identity verification technology

Stripe’s identity verification technology uses computer vision to create temporary biometric identifiers of your face from the selfies and the picture on your photo ID—and compares the two. This mimics what a person does to verify that your face matches the face on your ID document in-person, like a cashier who reviews your driver's license to verify that it’s real, then checks that you look like the photo on the ID document.

We are constantly improving the accuracy of this technology to reduce cases where we falsely reject legitimate users or approve fraudsters pretending to be someone else. This is why we ask for your permission to use your images for training purposes.


Consent to use your information

There are two different sets of permissions that we will ask of you for Stripe Identity.

1. Verify your identity

Stripe will capture images of you and your ID document to confirm your identity. Stripe will use the captured images to check that the ID document is valid, and to confirm that the ID document presented belongs to you. Both Stripe and the business who requested your verification will have access to your verification status, captured images, and extracted data from images such as name, date of birth, and ID number. The business will not see the biometric identifiers used to confirm that your selfie matches the ID document, and those identifiers will be removed from our systems within 48 hours.

If you are not comfortable sharing your information in this way, you can exit and no images will be captured. Please get in touch with the business that requested your verification for an alternative way to confirm your identity.

2. Use your data to improve Stripe verification

Stripe will use the captured images to improve the accuracy of our biometric verification technology. This will help us reduce cases where we falsely reject legitimate users or approve fraudsters pretending to be someone else. If you give us permission, we will occasionally generate additional biometric identifiers for training purposes—which will be deleted within 48 hours. You can withdraw your consent to Stripe’s use of your biometric information at any point by contacting us at privacy@stripe.com.

If you are not comfortable letting us use your data to improve our services, you can decline and we will only use your biometric information for the initial verification. You can learn more about how we handle and store your images and extracted data in our Privacy Policy.

More information about how to delete data submitted through Stripe Identity.