Common questions about Stripe Identity

Stripe builds technology that’s used by millions of companies around the world like Amazon, Google, and Zoom. We help with everything from accepting payments to managing subscriptions and verifying identities. Every year, we handle hundreds of billions of dollars of payments.

Stripe Identity helps businesses verify your identity by validating your government ID document and using biometric information to verify that the ID document belongs to you. Below are resources to help you better understand how you can manage the data captured in that process and how your data is kept safe.

FAQs

Additional resources


Why am I asked to verify my identity?

When you interact with businesses in-person, identity verification happens all the time. For example:

As more businesses move online and no longer interact with customers face-to-face, Stripe Identity helps these businesses confirm that you are who you claim to be.


How does Stripe verify my identity?  

There are multiple ways businesses can choose to confirm your identity through Stripe, including:

  1. Verify the authenticity of your ID document: Stripe will typically review images of your government-issued photo ID to ensure that the document is authentic. We’ve built automated identity verification technology that looks for patterns to help determine if an ID document is real or fake. This process is like a bank teller checking your ID document to confirm that it’s real.

  2. Match your ID with photos of your face: Stripe will review photos of your face that you provide to us to confirm that the photo ID belongs to you. We’ve built automated identity verification technology that uses distinctive physiological characteristics of your face (known as biometric identifiers) to match the photos of your face with the photo on the ID document. This process is similar to a bank teller confirming that the photo on your ID document is you based on the shape of your nose or eyes—but it’s higher-tech and a more accurate way to identify you as a unique person.

  3. Validate your ID number against global databases: Stripe will collect your name, date of birth, and government ID number, like the last 4 of your SSN in the USA, and check this information against a global set of databases to confirm that it exists.

More about Stripe’s identity verification technology

Stripe’s identity verification technology uses computer vision to create biometric identifiers of your face from the selfies and the picture on your photo ID—and compares the two. This mimics what a person does to verify that your face matches the face on your ID document in-person, like a cashier who reviews your driver's license to verify that it’s real, then checks that you look like the photo on the ID document.

We are constantly improving the accuracy of our biometric technology (which matches a selfie with a photo in the ID document) to reduce cases where we falsely reject legitimate users or approve fraudsters pretending to be someone else. This is why we ask for your permission to use your images for training purposes.


Consent to use your information

There are two different sets of permissions that we will ask of you for Stripe Identity.

1. Verify your identity

Stripe will capture images of you and your photo ID document to confirm your identity. Stripe will use the captured images to check that the ID document is valid, and to confirm that the ID document presented belongs to you. Stripe will have access to your verification status, captured images, and extracted data from images such as name, date of birth, and ID number, to the extent permissible by law. If a business uses Stripe to verify your identity, the business will also have access to the same information (i.e., your verification status, captured images, and the extracted data from those images). The business will not see the biometric identifiers used to confirm that your selfie matches the photo ID document, and those identifiers will be removed from our systems within one year. Stripe retains biometrics for one year to identify fraud over time and across photo IDs. As for the non-biometric data that you submitted (e.g., photo and ID document), Stripe retains that data in your Stripe Dashboard for 3 years and provides you with the ability to delete it sooner upon customer request or if you no longer have a need for it.

If you are not comfortable sharing your information in this way, you can exit. If a business requested your verification, please get in touch with the business for an alternative way to confirm your identity.

2. Use your data to improve Stripe verification

Stripe will use the captured images to improve the accuracy of our biometric verification technology. This will help us reduce cases where we falsely reject legitimate users or approve fraudsters pretending to be someone else. If you give us permission, we will occasionally generate additional biometric identifiers for training purposes—which will be deleted within one year. You can withdraw your consent to Stripe’s use of your biometric information at any point by contacting us at privacy@stripe.com.

If you are not comfortable letting us use your data to improve our services, you can click to decline consent and we will only use your biometric information for the initial verification. You can learn more about how we handle and store your images and extracted data in our Privacy Policy.

More information about how to delete data submitted through Stripe Identity.