Before starting the verification process, here’s what you need:
A valid government-issued photo ID document. Not a photocopy or a picture of an ID document. Ensure that the ID document is not expired.
Device with a camera, if possible, use a mobile device. Cameras on mobile devices typically take higher-quality photos than a webcam.
The quality of the images captured affects success rates dramatically. Below are a few best practices to help ensure that your verification passes:
Capture a clear image. Make sure that the images are not too dark or bright, and don't have a glare. Hold steady and allow your camera to focus to avoid blurry photos.
Do not block any part of your ID document in the image. Ideally you can lay it flat to take the photo.
Do not block any part of your face. Remove sunglasses, masks, or other accessories.
Find a location with ambient lighting. Avoid spaces with strong overhead lights that cast a shadow on your face or ID document. Avoid sitting directly in front of a bright light which can wash out your face and add a glare to your ID document.