Uploading photo of government-issued ID FAQ

Stripe may require users to upload a photo of a government-issued photo ID and a selfie for identity verification to the Dashboard. The photos must be clear and well-lit without any obstructions. Use a mobile device's camera for better quality.


In some cases, Stripe will require you to upload an image of your photo ID and selfie to confirm your identity. You'll need to take a photo of an accepted form of ID, such as a driver's license or passport. Sometimes we’ll also need to capture an image of your face in addition. Due to the highly sensitive nature of your verification documents, Stripe can only accept documents which are uploaded through the Dashboard. Do not send documents by email.

You’ll need:

A better quality image dramatically increases your chance of being successfully verified.

ID verification link isn't working?

If the link to complete ID verification isn't working, try the following:

Didn't receive the text message?

If you don’t receive a text message, you can use a QR code instead to access the link. In the Dashboard there is an option to display a QR code on the screen. Then use your phone’s camera (if QR code detection is supported) or other barcode scanning app to scan the code and access the link.

Problems accessing your computer's webcam?

Check that you’ve given Stripe permission to access your webcam—if you block permissions to your camera, refer to Chrome, Safari, or Edge documentation on allowing access to use your webcam.

If you do not have a webcam, in the Dashboard there is an option to switch to another device. You will be prompted to enter your mobile phone number and Stripe will send a link to your phone to start the process.

Problems with the photograph?

Problems uploading an image file

To upload an image file, if not prompted directly, select Other Options and select upload images.