DoorDash partners with Stripe to collect W9 tax forms from Dashers and Merchants to confirm the tax ID number and determine tax residency. We’ve put together some FAQs to help you learn more about how to submit your W9 form.

What is a W9 form?

A W-9 form is generally used to confirm the TIN of a Dasher or Merchant and to establish that they are a US taxpayer.

What is Stripe Express, and how do I access it?

Stripe Express allows you to update your tax information, download your tax forms, and track your earnings. If you're a Dasher or a Merchant that received an email from DoorDash titled “[Action Required] Update Information before December 11 to Continue DoorDash Store Payments” or “[Action Required] Update Your Tax Info to Continue Dashing” you should follow the prompts to ensure that you submit your W9 tax form as requested. Be prepared to provide verification of your identity before accessing your Stripe Express account.

When do I need to submit my W9 form?

You will have until December 11, 2023 to successfully complete the submission of your W9 tax form.

My payouts were blocked because I didn’t submit my W9 form, how do I get my payouts unblocked?

Non-single-person entity accounts: Follow the prompts in your email titled “[Action Required] Update Information before December 11 to Continue DoorDash Store Payments” or “[Action Required] Update Your Tax Info to Continue Dashing” to access your Stripe Express account and complete the W9 tax form module. Please make sure you enter the name and taxpayer identification number that matches both your account and matches the IRS database.

Single-person entity accounts: Follow the prompts in your email titled “[Action Required] Update Information before December 11 to Continue DoorDash Store Payments” or “[Action Required] Update Your Tax Info to Continue Dashing” to access your Stripe Express account and complete the W9 tax form module. Please make sure you enter the name, taxpayer identification number, and address that matches both your account and matches the IRS database.

Please note: it could take up to two business days for payouts to be restored after a W9 tax form has been submitted and formally accepted. Learn more about this in the article linked below.

I missed the deadline to submit my tax form and now my payouts are paused. How long does it take to unpause my payouts?

My DoorDash Dasher or Merchant account has been deactivated, how do I get my DoorDash account reactivated?

Use the link in the email titled “[Action Required] Update Information before December 11 to Continue DoorDash Store Payments” or “[Action Required] Update Your Tax Info to Continue Dashing” to kick off account verification. Once you’ve completed the verification step you will be asked to complete a form with questions about your tax residency status.

For non-single-person entity accounts, the W9 tax form must include a name and taxpayer identification number that both matches your account information AND matches with the IRS database.

For single-person entity accounts, the W9 tax form must include a name, taxpayer identification number, and address that both matches your account AND matches the IRS database.

After you complete the submission DoorDash will be notified and review the status of your tax form submission to inform you if there are corrections needed. If no additional corrections are needed DoorDash will reactivate your Dasher or Merchant account.

How do I confirm my tax information/tax status with a W9 form?

You can confirm your tax status by completing and submitting a W9 tax form. You must submit the W9 tax form via the link that was emailed to you by DoorDash. You will be asked to provide an individual or business name, taxpayer identification number (TIN), address and lastly will need to sign/certify and submit the W9 tax form to complete the request. Learn more about this in the article linked below.

How do I confirm my tax status with a W-8 or W-9 form?

I need to update my Personal or Professional information (name, TIN, address) but I am having issues.

Once you’ve set up your account you can update your personal and professional details from the account details page in Stripe Express. Learn more about this in the article linked below.

How can I update my personal information?

If you need to update personal or business details before verifying your Stripe Express account, please reach out to DoorDash support for assistance.

I am having issues verifying my account. My information is correct - why am I getting rejected?

If you are having trouble verifying your account, make sure that you have confirmed with DoorDash that you have the correct name, TIN, date of birth, and other information entered in the DoorDash App. Please reach out to DoorDash support for assistance with account claim.

I need to update the country that my Stripe Express account is set up with.

If you set up your Stripe Express account in a country that is not where your business is operating, please reach out directly to DoorDash support for assistance.