If you are having trouble logging into this Support Site, there are a few quick troubleshooting steps we can work through to try to help fix the problem.
Try signing out of your account and signing back in again
We use the login page to handle logging in to the Support Site. It's possible that the first attempt to set these cookies might have failed intermittently. You can try logging in again to re-set those cookies.
Ensure your clock time is set correctly
Our cookie behavior depends on the time on our servers roughly matching the time on your computer. If they are too far apart, this could be the source of some issues with logging in.
Here are some instructions for setting date and time on common operating systems:
Try using a different browser (Chrome works well)
If you’re not using Google Chrome, it might be useful to try using it temporarily to see if the issue is specific to your primary browser. This can help isolate / identify the root cause and should also allow you to login to the support site in the interim.
Here are instructions for installing Google Chrome:
Try disabling browser extensions
Some browser extensions may interfere with the ability to login successfully in your browser.
You can try disabling your extensions in your browser to see if they might be preventing you from logging in: